Business and Small Business

We are all listening attentively about lenders on the radio, television, newspapers, and the Internet of promises to be “small business friendly”, “small business oriented”, wanting to be your “personal small business advisor” and a panoply of packages taking care of all your business needs. What small businesses really need is money, not personal hand caring services. So is there anyone out there really making small business loans? Yes. If you know where to look you can find one.

You can generally categorize banks into: 1) 10% that are actually making small business loans now and are serious about doing so, 2) 70% who will talk to you directly and indicate they are not making small business loans at this time because of the economy, and 3) 20% that slap you on the back, invite you in, and readily take your application. It is the latter group that gives us the most heartburn. It is not unusual after the initial review of your application papers for a bank represented to signal you have a good chance. Overjoyed, you begin to make plans, including executing contracts and receiving quotes for inventory, raw materials, or merchandise. Two months later, after the fourth loan committee review, you get a call that they have decided not to make the loan. The reason has little if anything to do with credit. It is typically something that was never been mentioned before and after reflection, it seems like an excuse not to make the loan in the first place.

Loan brokers such as myself are victims of the same misleading behavior. I cannot tell you how many banks have looked me in the eye and said: “Sure, we are making lots of loans. For unsecured loans of $75,000 to $150,000, we just need a credit score above 680, in business for over a year and a half, and decent financials. Real estate security is not required. We would love to entertain your applications.” Right.

What they really do is pour over the applications and pick 1 out of 100 that has the following fantasy credentials: a platinum credit score that Bill Gates would be proud of and which could support a small country, gushing positive cash flow, little competition, executed contracts stacked high on your desk, then a booming market niche. In other words, someone who doesn’t need the loan in the first place. You know the old adage: banks only give money to people who don’t need it.

It is simply psychology 101. Banks are filled up with loan officers and they have to show they are busy. If their boss walks into their office and sees nothing on their desk, they might be laid off. They have to show they are busy earning their salaries, which means receiving applications and going through the review process. It’s gotten so bad that the other day we had a client whose grandfather helped found the bank, whose father was best friends with the president, and who had received two successful loans before. Even he was turned down. Nor do they tell you the large SBA commercial loan department job layoffs of employees throughout the nation.

To prevent being too caught in this trap, look your banker in the eye and ask these questions:

1) “Tell me honestly. I don’t want to waste your time or mine. I know the credit crunch is quite depressing and there is really no secondary market. Are you actually entertaining small business loans at this time or should I wait.”

2) “How many small business loans have you personally made in the last 30 days?”

3) “What are the loan terms of the last three loans you made, including interest rate and monthly payments, for the amount of loan I am seeking?”

4) “How long will it take before I get a definitive answer?”

5) “Can you briefly describe to me the process I have to go through to get the final approval? Will you be the one making the final decision? What other people superior to you or committees will make that decision?”

But do not despair. There actually are real live prime lenders out there making small business loans. They just need to know where to look. In the next article I will discuss if such loans are available to startups.

People who own and run small businesses may have been overlooked in the past. Not attracted to the big budgets and sophisticated requirements of big business, the security industry has not focused on providing small business security. Small businesses had to settle for inappropriate and overpriced security that resembled home security systems.

But there’s good news. Leading security industry manufacturers and providers are paying attention now. They’re beginning to understand that the unique needs of small business security require tailored security measures and systems.

Small business security does have one advantage. Needing smaller staff and experiencing less turnover than large businesses, small business’s risk for in-house theft is significantly less, reducing the need for inventory tracking and video monitoring for break rooms and storage areas. But small businesses still face serious risks for theft, vandalism, and violence.

Small business security needs are in many ways like those of corporations and individual homeowners. Common-sense security measures are important. Things like removing potential hiding places for would-be thieves by eliminating blind spots on building exteriors is a basic preventive measure. Lighting the building, inside and out, makes it possible for people outside the building to observe criminal activity at night and when the business is closed. Keeping entry points clear of obstructions and shadows is important to safety and security. Installing locks with security codes for individual employees prevents entry by unauthorized people.

Exterior lighting is not only important for security. It’s an important way to prevent injuries to customers and to prevent crimes against both customers and employees outside the building. Liability insurance is a significant expense, and good exterior lighting can qualify small businesses for discounts and insurance savings. So in a way, liability insurance is a good small business security measure.

Every year, small businesses lose billions of dollars to preventable theft and vandalism. Monitored commercial alarm systems are an inexpensive and effective way to protect your small business. They’re easy to install in less than a day, and they’re easy to operate. A good small business security system will include control panels, security keypads, glass break sensors, window and door contacts, motion detectors, and sirens. Systems can be hard-wired or wireless. They can include loud immediate alarms or silent alarms that alert law enforcement without interrupting ongoing business. They can have add-ons like fire alarms and video surveillance. You can get a back-up system to assure your small business security needs are covered at all times.

If you haven’t already done it, you should ask a security professional to inspect and assess your small business for vulnerabilities and ask for a proposal that addresses them. Inherently more vulnerable to financial losses, there’s no such thing as too much security for a small business. An expert in the field can help you identify your small business security needs and create a plan that both meets your budget and makes your small business more secure.

When shopping for a small business security system provider, there are a few basic ways to select the best one for your needs. First, you should always talk to more than one company. Three or four reputable vendors is a logical choice that produces competition and gives you a variety of ideas and options. They should be willing to come to your business for face-to-face meetings. Be sure to get the proposals and price estimates in writing, and make sure the proposals are complete, including monthly charges, set-up and installation fees, and warranties. Find out if they offer training for you and your staff. Once you’ve made a commitment, review the contract very carefully to make sure it includes all the options you discussed with them.

The small business security specialist can analyze your physical layout, your internal procedures, and your vulnerabilities to help you come up with a comprehensive plan.